We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@mulusbrand.com.
If your return is accepted, send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note: Return shipping costs are the responsibility of the customer.
You can always contact us for any return question at Info@mulusbrand.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and confirm whether your refund has been approved. If approved, refunds will be issued to your original payment method within 10 business days.
Original shipping costs are non-refundable, and return shipping costs are not included and are the responsibility of the customer.
Processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your refund was approved, contact us at Info@mulusbrand.com
